Welcome to the snug side of shopping! Here’s everything you need to know about how your magical treasures make their way to you — and what happens if the postal owls have a rough day.
Shipping Info
Made-to-Order Items (Print-on-Demand)
Some creations — like apparel and certain prints — are made to order by my printing partner, Printful.
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Fulfillment time: 2–5 business days
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Shipping time: 3–7 business days within North America.
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Ships from: Printful’s closest facility to you.
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These items may arrive in a separate package.
Originals & Handcrafted Pieces
Original paintings, cyanotypes, darkroom prints, and other handmade works are shipped directly from my snug in Victoria, BC.
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Processing time: 3–5 business days
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Packaging: sturdy mailers or tubes, with plenty of protection
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Shipping: Canada Post with tracking (where available)
Shipping Costs
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Rates are calculated at checkout based on your location and the type of item.
About shipping:
Shipping is calculated per order, not per item. That means adding an extra shirt doesn’t necessarily double your shipping. You only pay for what it actually costs to get your order to you. I do this to keep things fair and simple, whether you’re ordering one piece or a few.
A Little Note
If you order both made-to-order and original pieces, they may arrive in separate parcels
Returns & Exchanges
I want your new treasure to feel just right. If something arrives damaged or there’s a mix-up with your order, please get in touch within 7 days of delivery and I’ll make it right.
Made-to-Order Items
Because made-to-order pieces (like apparel and certain prints) are created just for you, I can’t accept returns for size changes or “changed my mind” but if your item arrives misprinted or damaged, I’ll arrange a replacement at no extra cost.
Originals & Handcrafted Pieces
All originals are final sale, but if they’re damaged in transit, let me know right away with photos of the packaging and piece so I can help.
How to Start a Return or Exchange
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Contact me with your order number and a description of the issue.
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Please include photos so I can solve it as quickly as possible.